Go With The Flock
Today I have been part of a meeting among entrepreneurs discussing organizing without managers. Naturally I do have a preference attending meetings with subjects alike. It is more often then not, that I am picking up new ideas and suggestions that can be useful for our own organization.Over the last years one of the challenges faced with is how do we the enormous potential of knowledge in our organization successfully to deliver turnkey solutions to our customers. For this challenges the idea delivered to me today might be a solution. The concept explained in the discussion, was the concept of a flock of geese. In a flock of geese, always one goose is flying in the front and taking the main heat. Never the same goose, but an automatic rotation system, exists between all the geese. This principle, known to many, but put in perspective of our own organization can be used in setting up the teams to deliver turnkey solutions.How could it work?All geese have a clear direction, for geese this is either the South (in autumn) or the North (in the spring). No additional communication is needed for that, in our business practice however the direction will be to deliver a solid customer solution, the turnkey solution. Unfortunatly the problem needing to be solved for our customers is not always as cristal clear as the direction North or South for the geese. Hence we need at least one person in our team to communicate with our customer establishing a clear and common understanding of the issues at hand. Following a translation to the flock, to provide a clear direction. I would suggest to have the professional with the best customer relationship taking the lead.The best solutions then are generated by the wisdom of the flock/crowd. Each goose, each professional, taking the lead in the discussion and in identifying the solution, on a rotating base. All other geese are at that moment to follow. Following means trusting the then leading goose, so no buts in the discussion, just giving input into the direction set-out by the leading goose. Bringing in “the but…” will stop the flow of the flock and not lead the ideal customer solution.So go with the flock!